Ofcom customer satisfaction report

Today, Ofcom released their latest stats for TV, Broadband and Telephone provides, and it makes interesting reading. On Broadband suppliers: For the third consecutive quarter, Orange/EE generated the most complaints as a proportion of its broadband customer base at 0.57 per 1,000 customers in Q1 2013. Complaints were mainly driven by difficulties in changing provider and […]

Ofcom does what, exactly?

From The Register reporting on Ofcom’s annual report: Ofcom has, for example, decided that treating all packets of internet traffic as equals without discriminating against particular protocols and services – trendily known as net neutrality – is a non-issue in the UK. While some mobile operators are blocking access to some services, the free market […]