Everything changes with touchscreens. On today’s smartphones, almost the entire front surface is a screen. Users need to be able to see the whole screen, and may also need to touch any part of it to provide input. Since my old data was mostly from observations of users in the lab—using keyboard-centric devices in too many cases—I needed to do some new research on current devices. My data needed to be more unimpeachable, both in terms of its scale and the testing environment of my research.
So, I’ve carried out a fresh study of the way people naturally hold and interact with their mobile devices. For two months, ending on January 8, 2013, I—and a few other researchers—made 1,333 observations of people using mobile devices on the street, in airports, at bus stops, in cafes, on trains and busses—wherever we might see them. Of these people, 780 were touching the screen to scroll or to type, tap, or use other gestures to enter data. The rest were just listening to, looking at, or talking on their mobile devices.
If I were a mobile application designer, I’d be reading this very carefully, and following up with research of my own.